FAQ - Frequently asked questions

Our products are manufactured in Germany in compliance with the highest standards of craftsmanship.

Only our fitted sheets and mattress protectors are produced in an Austrian factory.

Many of our products are hypoallergenic. Please check product descriptions for specific information.

Each product has specific care instructions, which you can find on the product page or on the product care label. For some products, you can get in-depth tips: How to wash a down duvet or down pillow .

These products are returns from our customers and have therefore already been used for several nights. These second-hand products are rigorously inspected before being re-sold and are only offered if they are in perfect condition. Some products are no longer in their original packaging, which does not affect their quality.

We attach great importance to your satisfaction. For this reason, we offer you the opportunity to test our bedding in peace. If our products do not meet your expectations, you can easily return them within 30 days. We are confident in the quality of our products and want you to be completely satisfied.

For more information, please check our right of withdrawal.

Unfortunately, we are currently unable to offer free returns. However, you will receive a voucher worth €10 for your next order if you return the item.

Yes, you can also return our 2nd choice products free of charge within 30 days.

Yes, of course – with us, you can test our products in the comfort of your own home. We want to offer you the convenience of experiencing our bedding the way you will later use it – namely, in your own bed. This replaces the need to touch and try it out in a store. If you're still not satisfied, you can return your order free of charge within 30 days.

We deliver your products to your home quickly and free of charge.

We usually ship your order within 3-5 business days. You can find the estimated delivery time for each item in the respective descriptions. These may vary due to availability. You will receive the exact delivery time including a tracking link with the shipping confirmation.

Since we work with many different suppliers and want to ensure the fastest possible delivery, we send the products directly from the manufacturer to you. As a result, you may receive the orders in different deliveries. In this case, you will receive separate confirmations and tracking links.

At the moment we only deliver to one delivery address within Germany and Austria. Other countries are being planned.

Place the items in your shopping cart while browsing our shop. If you want to continue with the order, go to the shopping cart and click on "Checkout". Follow the instructions by providing us with delivery information and choosing the payment method for goods. The expected delivery times can be found in the descriptions of the items. Our support team is happy to help with every step! Simply contact us via chat or mail to info@luxecosy.com.

Unfortunately, a completed order can no longer be changed. However, if this has not yet been sent, the order can be canceled online. Please simply contact us by email or write to us in the chat.

A completed order can no longer be changed. However, if this has not yet been sent, you are welcome to request the change from us.

Please contact us via email or write us in the chat.

Unfortunately, it can happen that a package arrives damaged during the shipping of our products. Please make sure to check the package for any damage upon receipt and document it.

If the goods are damaged, we kindly ask you to contact us immediately so that we can assist you as quickly as possible.

At checkout you can redeem the discount code under the item "Show order summary". To do this, click on the link above and enter the code in the "Discount code" field.

We are pleased that you have chosen LuxeCosy and want to create a customer account. You are welcome to register here.

This is not a problem. You can reset your password with the following link. Enter the registered email address and follow the instructions.

Yes, we offer gift vouchers in various amounts. You can purchase these directly from our website.

We accept a variety of payment methods, including prepayment, credit card, PayPal, and Sofortüberweisung.